This page provides a list of frequently asked questions and answers.
Click on a title to expand its contents


General questions

What is the purpose of this website?
Is my information secure?
Can I pay my bills online?

Sign up/Log in questions

I'm not a patient yet, so why should I sign up?
I signed up. What happens now?
I'm already a patient, but I don't have a password. What should I do?
I forgot my password. How do I get a new one?
How can I change my password?

Aspire Connect Portal Questions

I FORGOT MY PASSWORD!
CAN I GET COPIES OF THE FORMS I COMPLETED AT THE CLINIC?
I HAVE A QUESTION THAT IS NOT ADDRESSED HERE.

Aspire Connect Messaging Questions

How does my text message get to the right person?
Can I copy my partner on a text message so that they can see my response?
WHY DO I GET AN AUTOMATED RESPONSE WHEN I SEND A MESSAGE?
I NEED ADDITIONAL ASSISTANCE

Aspire Connect Video Questions

WHAT IF I CAN’T GET CONNECTED?
MY VIDEO OR AUDIO IS CHOPPY, ANY IDEAS?
OK, I TRIED THAT AND IT STILL DOESN’T WORK (NOT WELL ENOUGH ANYWAY). HELP!